Enterprise automation that owns 100% of the outcome
We pair specialized AI agents with 1,130+ certified engineers to run IT support, finance and healthcare operations end to end. You pay only for resolved outcomes, never for seats, licenses or idle time.
Automation that finishes the job
Most tools resolve part of your queue and hand the rest back. Outsourcers bill for hours whether tickets close or not. We built ValueDX to end both.
The usual approach
- Automation closes configured tickets, then hands leftovers back to your team
- Billed by headcount, seats, licenses or hours
- Quiet periods cost you the full rate
- Accountability split between vendor and internal team
The ValueDX approach
- AI agents and certified engineers resolve work end to end
- Billed only on resolved tickets and completed outcomes
- Zero idle time billed, ever
- One provider owns 100% of the outcome
Core business operations should drive growth, not create bottlenecks. That's why you're billed on resolved outcomes, not seats, licenses or idle time.
Three areas we run for you
Each one works on top of the systems you already use, with people in the loop wherever judgment matters.
TwinDesk
Outcome-based managed IT support pairing an AI engine with certified engineers for complete queue resolution.
- Virtual AI Desk24/7 resets, MFA, installs and access requests in under 2 minutes
- Human Ops DeskMulti-system faults, privileged actions and root-cause work
- Policy GuardOne-click human approval before sensitive actions run
- No rip and replace100+ certified ITSM connectors
Finance operations
End-to-end automation that speeds up working capital, improves cash flow and enforces compliance.
- Procure-to-PayVendor onboarding, smart POs, AI invoice capture, 2/3-way matching
- Order-to-Cash and Record-to-ReportBilling, collections, reconciliations, GL postings, faster close
- Treasury, tax and expensesForecasting, GST/TDS/sales tax, expenses and FX risk
Healthcare operations and RCM
Streamlined clinical administration, revenue cycle and patient management for health systems and providers.
- Claims and revenue cycleClaims processing, denial prevention, automated billing and coding
- Clinical documentsOCR plus AI document processing and eFax classification
- Patient workflowsReferral routing, scheduling and EHR integration
From ticket to resolved, one owner
Intake
Requests arrive in your existing ITSM, untouched and unchanged.
AI resolves
The Virtual AI Desk diagnoses and closes routine work in under 2 minutes.
Engineers take over
Anything complex routes to certified specialists, with approvals for sensitive actions.
You pay per outcome
$1–$5 per automated resolution, falling as coverage grows.
A different way to buy operations
How the outcome-based model compares with traditional managed support and tools.
| Dimension | Traditional support and tools | ValueDX outcome-based model |
|---|---|---|
| Ticket scope | Automates configured tickets, hands the rest back | End to end with AI and engineers |
| Unit of billing | Headcount, seats, licenses or hours | Resolved outcomes only |
| Quiet periods | Billed in full | Zero idle time billed |
| Cost trajectory | Flat, or rising at renewal | Falls to $1–$5 per ticket as coverage grows |
| Accountability | Split between vendor and your team | One provider owns 100% |
The people behind every escalation
When a ticket goes beyond automation, it routes straight to our certified global bench.
IT infrastructure 450+
Windows, Linux, Unix, VMware, DBAs, storage, data center
Application support 300+
Middleware, prod support, SQL, IIS, WebLogic, Tomcat
Networking 180+
Cisco, LAN/WAN, SD-WAN, firewalls, VPN, NOC
Cloud and DevOps 120+
Azure, AWS, Kubernetes, Docker, Terraform, CI/CD
Cyber security 80+
L1–L3 SOC, SIEM, IAM, endpoint, vulnerability management and GRC
Two hubs, round-the-clock coverage
Wilmington, Delaware
United States
Pune, Maharashtra
India
Ready to reimagine your enterprise operations?
Bring us your ticket or workflow data and we'll show you exactly how much time and budget you can reclaim.
