What is ITDX?
ITDX is an AI-powered IT operations and helpdesk automation platform designed to streamline internal support, accelerate resolution times, and reduce manual workload across your IT ecosystem.
Built with generative AI, automation engines, and smart analytics, ITDX helps modern IT teams shift from reactive firefighting to proactive, high-impact service delivery.
What is ITDX?
ITDX is an AI-powered IT operations and helpdesk automation platform designed to streamline internal support, accelerate resolution times, and reduce manual workload across your IT ecosystem.
Built with generative AI, automation engines, and smart analytics, ITDX helps modern IT teams shift from reactive firefighting to proactive, high-impact service delivery.
Automate IT with a Conversation
Conversational Support that Feels Human
ITDX redefines how your workforce interacts with IT support. No more forms. Just chat.
- Modular & Extensible
Add modules, create custom apps, or extend features without vendor limitations. - Low-Code Workflow Designer
Define and automate approvals, escalations, and alerts without writing code. - Open Standards & APIs
Seamlessly integrate with your existing tools—Jira, GitHub, AD, and more.
Automate IT with a Conversation
Conversational Support that Feels Human
ITDX redefines how your workforce interacts with IT support. No more forms. Just chat.
- Modular & Extensible
Add modules, create custom apps, or extend features without vendor limitations. - Low-Code Workflow Designer
Define and automate approvals, escalations, and alerts without writing code. - Open Standards & APIs
Seamlessly integrate with your existing tools—Jira, GitHub, AD, and more.
Built on Open-Source, Built to Scale
The Power of Frappe, in an IT Helpdesk
ITDX runs on Frappe, the proven open-source framework behind ERPNext.
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AI Agents as First Responders
Automatically triage, classify, and resolve common IT issues—just like a human would. -
Omnichannel Interface
Engage with users through Slack, Microsoft Teams, WhatsApp, or your web portal. -
Smart Knowledge Assistant
Instantly responds with contextual knowledge from documentation and past tickets.
Smarter IT Support, Out of the Box
Conversational Support
Deliver help via chat, email, or portal — powered by AI that understands requests and recommends instant solutions.
Real-Time Insights
Get full visibility into performance, SLAs, and ticket health with dynamic dashboards and alerts.
Intelligent Automation
Automate ticket triaging, user onboarding, password resets, approvals, and more with zero code.
Knowledge-First Design
Build and reuse knowledge to resolve recurring issues faster. AI learns from every ticket.
Seamless Integrations
Connect easily to Slack, Microsoft Teams, Google Workspace, email, monitoring tools, and beyond.
Secure and Scalable
Role-based access, audit logs, and flexible deployment options for startups to enterprises.
What You Can Automate with ITDX
Goodbye to Manual IT Workflows
Who ITDX is For
Built for IT Teams Who Want to Do More with Less
Whether you’re managing 500 employees or 50,000, ITDX is built for:
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IT Support Teams looking to scale efficiently
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CIOs & IT Managers seeking visibility and control
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MSPs delivering smarter client service
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Startups & Enterprises driving AI-first digital ops
