Job Location: Pune (Work from Office)
Employment Type: Full-Time
Experience: 6+ years
Job Overview:
We are seeking a highly skilled and motivated JIRA Service Desk Specialist to join our team. The ideal candidate will be responsible for designing, implementing, and maintaining service request forms, configuring process workflows for approvals, and executing other technical tasks on JIRA Service Desk to meet the organization’s needs.
Key Responsibilities:
- Service Request Forms Development:
- Design and create custom service request forms tailored to business requirements.
- Ensure forms are user-friendly, efficient, and aligned with organizational standards.
- Workflow Configuration:
- Develop and configure approval workflows within JIRA Service Desk.
- Optimize workflows to streamline processes and improve efficiency.
- Collaborate with stakeholders to gather requirements and ensure workflows meet operational needs.
- JIRA Service Desk Administration:
- Manage JIRA Service Desk projects, queues, and customer portals.
- Perform system configuration, upgrades, and maintenance as needed.
- Ensure system integrity and troubleshoot any technical issues that arise.
- Technical Implementation:
- Implement and integrate third-party tools and add-ons as required.
- Automate routine processes using JIRA Service Desk capabilities and scripting tools.
- Collaboration and Support:
- Work closely with cross-functional teams to gather requirements and provide solutions.
- Offer training and support to end-users to enhance the adoption and effective use of JIRA Service Desk.
- Provide technical documentation and guides for implemented solutions.
Qualifications and Skills:
- Technical Expertise: Proficiency in JIRA Service Desk configuration, workflow setup, and form creation.
- Problem-Solving: Strong analytical and troubleshooting skills to resolve technical challenges efficiently.
- Communication: Excellent verbal and written communication skills to interact with stakeholders and team members effectively.
- Experience:
- Proven experience in JIRA Service Desk administration and customization.
- Experience with scripting tools (e.g., Groovy, JavaScript) for JIRA automation is a plus.
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
Preferred Qualifications:
- Familiarity with ITSM processes and frameworks.
- Knowledge of Agile methodologies and JIRA Software integration.
- Certification in Atlassian tools is an advantage.
